If you need assistance with your order, delivery, or using the app, we’re here to help!
📞 Contact us: [support@mycoolbox.com]
📱 Phone: +971502831000
📍 Service hours: 9:00 AM – 9:00 PM (UAE Time)
🚚 Delivery tracking: Available in the “Orders” section of your account
We only collect the information necessary to process your orders.
Your data is never shared without your consent.
All payments are processed securely.
You can request account deletion at any time.
By using MyCoolBox, you agree to the following:
Rentals and accessories are subject to availability.
Items must be returned in good condition.
Refunds (if applicable) will be processed within 3–5 business days.
Delivery is available only within approved UAE service areas.
Misuse of the service may result in account suspension.